Yokohama TWS North America received the “Global Above & Beyond” award for its excellent customer service at the Hyster-Yale Global Suppliers Conference, in recognition of the unparalleled support its team has consistently provided to Hyster-Yale Materials Handling (HYMH). The award goes to the supplier who has most demonstrated a willingness to do whatever it takes to surpass expectations, going above and beyond standard supplier relationships.
Yokohama TWS North America was honoured for its tireless teamwork from planning to delivery of tyres so HYMH could guarantee on-time delivery of their vehicles, accommodating schedule changes, bringing year-on-year cost reductions and achieving a 99.73% record for on-time deliveries.
Antoine Rivallain, Global OE Director at Yokohama TWS remarked: “This award underscores our companywide commitment to our customers in seamlessly delivering solid solutions. All of us at Yokohama TWS worked to give the best overall performance in quality and on-time delivery to Hyster-Yale Materials Handling, as always supporting our OEM customers in achieving their goals, given supply chain challenges and tight lead times they often require. We are proud of our 30+ years working with HYMH and look forward to another 30+ years of business success.”
