Sheffield-based tyre inflation and pneumatics expert PCL continues to expand its HQ operation with the appointment of a new Customer Service Team Leader.
Reporting to Sales Director Lee Wright, Nicola Slazak will be responsible for providing hands on support, whilst leading the team in delivering the excellent customer service for which PCL is renowned.
One of Nicola’s main priorities will be to work closely with PCL’s warehouse and production teams to help streamline processes and improve the communication flow back to customers. She will also focus on strengthening relationships within PCL’s expanding field sales team.
Born and bred in South Yorkshire, having grown up in Rotherham and recently moved to Sheffield, Nicola is familiar with PCL’s world-leading reputation for manufacturing high quality products backed up by first class customer service.
She aims to use her extensive background in customer service, retail and administration to ensure the team develops to meet increasing demands as PCL continues to grow.
Nicola said: “Having been aware of PCL’s reputation for the quality of its “Made in Sheffield” products and dedication to customer support, it is an honour to be leading the customer service team as PCL drives business forward.
“My focus is on ensuring we provide a first-class service for our customers, working in the most proactive and efficient way possible for them and the company. PCL has a great starting model, and my strategy will be on facilitating the smoothest of interactions across all departments we interact with.”
Welcoming Nicola to the team, Lee Wright said: “We are extremely impressed with Nicola’s communication skills and ability to head up a team whist remaining hands-on in the role. Her background in operations and the day-to-day management of a fulfilment team make her ideal for what is a pivotal role at PCL, with a focus on developing partnerships with customers so that we can flourish and grow supporting each other.”
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