ETB Autocentres has gone platinum in its efforts to provide a memorable motoring experience, courtesy of a prestigious award for its ‘world-class’ customer service.
The network has scooped the Feefo Platinum Trusted Service Award for the first time, in honour of the retail experience created for customers over the past 12 months. The award is an independent seal of excellence and ETB qualified to win having recorded more than 50 ratings of between 4.5 and 4.9 between January 1st 2022 and December 31st 2022.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. They are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,000 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
ETB’s Marketing Manager John Tear said: “Keeping our customers happy is our number one priority, so the fact this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service. The award also recognises just how hard our staff have worked under fresh challenges, with both rising inflation and the cost-of-living crisis affecting both consumers and businesses alike. As we enter a new year, we will continue to listen, understand and deliver what our customers want.”
Congratulating ETB, Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses. I’m delighted to recognise ETB in this way, who have have overcome various challenges to provide world class levels of customer service and satisfaction.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to ETB for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
The Feefo platinum award can also be supplemented by a host of positive Google reviews, with an average score of 4.72 out of 5 received from 6,695 customers. And on Facebook, an average score of 4.8 out of 5 has been recorded from 279 reviews.
John added: “We are always keen to gain feedback from motorists. It is invaluable to us and we never take it for granted.
“To win this Feefo award acts as a reminder of all the good work we’ve undertaken as a business to improve our automotive offering. But the hard work can’t stop here. We must build on it and continue to listen to our customers and maintain an open and honest environment that makes them think of us again and again.”
